1. Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our website.

Information you provide: When you request service, fill out a form, or contact us, we may collect your name, email address, phone number, home or business address, and any details you share about your HVAC needs.

Information collected automatically: When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and how you interact with our site. This may be collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule and provide HVAC services
• Communicate with you about appointments, quotes, and follow-ups
• Send you information about our services, promotions, or maintenance plans (where permitted)
• Improve our website, services, and customer experience
• Comply with legal obligations

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and support our marketing. ⚠️ We use tools such as the Meta (Facebook) Pixel to measure and improve our advertising. You can control or disable cookies through your browser settings, though some features of our site may not function properly if you do.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (such as scheduling, communications, or website tools), under confidentiality obligations
• Advertising and analytics partners ⚠️ (such as Meta/Facebook and Google) to help us understand and improve our marketing
• Legal authorities when required by law or to protect our rights, safety, or property
  
  

5. Third-Party Links & Services

Our website may contain links to third-party websites or use third-party communication tools ⚠️ (such as WhatsApp). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, communicate with you, and comply with our legal obligations. When it is no longer needed, we take reasonable steps to delete or securely store it.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To make a request, contact us using the information below. ⚠️ (A legal review should confirm which specific rights apply under Maryland and applicable U.S. law.)

Marketing opt-out: You can opt out of promotional emails at any time by following the unsubscribe instructions in those messages, or by contacting us directly.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Lighthouse HVAC

📍 Edgewater, Maryland
📞 (443) 343-7540

✉️ ⚠️ {INSERT CONTACT EMAIL}

🕐 Monday–Friday · 8:00 AM – 5:00 PM